Care & Repair
*Lifetime repolishing is complimentary for all Monarque jewellery. Customers are responsible only for the applicable pickup, shipping, and delivery charges. Repair services are chargeable and subject to the nature of the repair required. Our team will inspect your jewellery and provide a quotation for any repair, along with the applicable shipping and handling charges, before proceeding with the service.*
*When sending your jewellery to Monarque, please ensure it is securely packed in its original Monarque packaging and placed inside a well-sealed shipping carton to protect it during transit. Before handing the parcel over to the courier, you must record one clear, continuous video showing the jewellery, all accompanying certificates or accessories (if applicable), the complete packing process, and the sealed parcel. This video will serve as proof of packing and may be required in the event of any transit-related loss, damage, or dispute. Failure to provide a valid packing video may affect the resolution of such claims.*
What is Lifetime Jewellery Care?
Lifetime Jewellery Care is Monarque’s after-sales service designed to help keep your jewellery looking beautiful through professional cleaning, repolishing, and repair assistance.
Do you offer complimentary repolishing?
Yes. Every Monarque jewellery piece is eligible for complimentary lifetime repolishing to help restore its shine and finish.
What is included in the repolishing service?
Our complimentary repolishing service includes professional cleaning, surface polishing, refinishing, and a general jewellery inspection.
Is the repolishing service free?
Yes. Repolishing is free for life. Customers are responsible only for the shipping and handling charges for pickup and delivery.
Do you offer jewellery repair services?
Yes. We provide repair services for eligible Monarque jewellery, including clasp repairs, chain repairs, stone tightening or resetting, soldering, structural repairs, and general wear-and-tear repairs.
Are jewellery repairs free?
Repair charges depend on the type and extent of the repair required. A quotation will be shared after our team inspects the jewellery.
How are repair charges calculated?
After inspection, we will provide a detailed quotation covering repair costs (if applicable) along with shipping and handling charges. Repairs will only begin after your approval.
Are there any additional charges?
Additional charges may apply if replacement parts, gemstones, or other materials are required during the repair.
Is Lifetime Jewellery Care available for all jewellery?
Lifetime Jewellery Care is available exclusively for Monarque jewellery.
How can I request a jewellery care service?
Simply contact our customer care team via email or WhatsApp, and we’ll guide you through the inspection, pickup, and service process.
