Returns & Exchange
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*All eligible items can be returned within 7 days of delivery for a full refund. Exchanges are available for size-related issues, damaged or defective products, or incorrect items received. Please refer to our Return & Exchange Policy for complete exchange eligibility and terms.*
*When returning your jewellery to Monarque, please ensure it is securely packed in its original Monarque packaging and placed inside a well-sealed shipping carton to protect it during transit. Before handing the parcel over to the courier, you must record one clear, continuous video showing the jewellery, all accompanying certificates, tags, and accessories (if applicable), the complete packing process, and the sealed parcel. This video serves as proof of packing and may be required in the event of any transit-related loss, damage, or dispute.*
At Monarque, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer free returns and exchanges within 7 days of delivery.
7-Day Free Returns & Exchanges
You may request a return or exchange within 7 days from the date your order is delivered.
To be eligible for a return or exchange, the item must:
• Be unused, unworn, and in its original condition
• Be returned in the original Monarque packaging
• Include all certificates, tags, invoices, and accompanying materials
• Show no signs of damage, alteration, or misuse
Free Return Pickup
We offer complimentary return pickup for eligible orders across India. Once your return request is approved, our team will arrange the pickup and guide you through the process.
Refunds
After the returned item has been received and successfully passed our quality inspection, a full refund will be issued to the original payment method used for the purchase.
Refunds are typically processed within 5–7 business days after the returned item is approved. Depending on your bank or payment provider, the amount may take additional time to reflect in your account.
Exchange Policy
We offer exchanges within 7 days of delivery in the following cases:
• Size-related issues
• Damaged or defective products
• Incorrect item received
All exchange requests are subject to product inspection and approval by our quality team.
If the Requested Item Is Unavailable
In the event that the exact replacement item, size, or variant is unavailable or out of stock, our customer care team will assist you in selecting the closest available alternative.
If a suitable replacement cannot be arranged, a full refund will be issued to the original payment method used for the purchase.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by sharing photographs of the item and packaging. Our team will review the issue and arrange a replacement, exchange, or refund as applicable.
